US click-and-collect sales growth slowed in 2021; will rebound in 2022

The forecast: After more than doubling in 2020,US click-and-collect sales growth slowed to 9.7% in 2021, totaling $80.28 billion in sales.

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  • Growth of click-and-collect sales will return to double digits in 2022, hitting 19.4% before dropping to 16.2% in 2025.
  • Click and collect’s share of all ecommerce sales in 2021 was 8.7%, which will increase to 9.6% by 2025.
  • The number of new click-and-collect users will continue rising through 2025. Last year, 58.1% of all internet users used a click-and-collect service once, up from 56.7% in 2019, equivalent to more than 5 million first-time users. This figure will increase 3.8% this year, adding another 5.6 million buyers.