The US P&C Insurance Ecosystem

How to Grab Opportunities and Manage Risk in a $797 Billion Industry Transformed by Digital

Download
Share
About This Report
Rapidly shifting customer expectations, disruption from new entrants, and new risks and coverage needs threaten to turn the property and casualty (P&C) insurance industry on its head. But insurers that digitally transform can come out on top.
Table of Contents

Executive Summary

Property and casualty (P&C) insurers are at a crossroads as digital transformation, disruptors, and shifting consumer behaviors rock their industry. But incumbents can invest wisely to deepen customer relationships and build innovative solutions.

4 KEY QUESTIONS THIS REPORT WILL ANSWER

  1. Who are the key stakeholders in the US P&C insurance ecosystem?
  2. How is digital transforming the customer journey?
  3. How will insurers shape their budget allocation priorities?
  4. What are the top P&C insurance trends to watch in 2022?

WHAT’S IN THIS REPORT? We lay out the links in the insurance value chain, detail the drivers of digital transformation within the P&C insurance industry, and explore how incumbents can best meet the needs of digitally minded consumers. We also highlight the key trends that will reshape the industry going forward.

KEY STAT: Digitally minded customers are pushing insurers to transform: Digitizing service and support is worldwide insurance executives’ most cited digital priority in the next 12 months, per a September 2021 Smart Communications survey.

Here’s what’s in the full report

2files

Exportable files for easy reading, analysis and sharing.

12charts

Reliable data in simple displays for presentations and quick decision making.

Table of Contents

  1. Executive Summary
  2. Key Points
  3. Introduction
  4. Who’s Who in the P&C Insurance Ecosystem
  1. The Evolving Insurance Customer Journey
  2. How Insurers Can Get the Most for Their Tech and Digital Ad Dollars
  3. The Top Trends Shaping P&C Insurance
  4. Read Next
  1. Sources
  2. Media Gallery

Access All Charts and Data

Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry, included at no extra cost.

authors

Eleni Digalaki

Contributors

Tyler Brown
Senior Analyst
Caitlin Cahalan
Researcher, Financial Services
Zach Goldner
Junior Forecasting Analyst
Oscar Orozco
Director, Forecasting
Jaime Toplin
Senior Analyst