The news: Walgreens is testing a new store format in Chicago’s South Loop neighborhood that seeks to cut down on retail theft by placing most merchandise behind counters, per the Chicago Sun-Times.
Why it matters: The store redesign represents one of the highest-profile attempts by a large retail chain to address organized retail theft.
The big takeaway: Fewer items will likely be stolen from Walgreens’ new store format than one of its typical stores. But its sales will also suffer as many consumers may be unwilling to put up with the added friction from the purchase process, especially with ecommerce alternatives like Amazon at their disposal.
First Published on Jun 6, 2023
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