Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Walgreens’ new store format seeks to curtail retail theft

The news: Walgreens is testing a new store format in Chicago’s South Loop neighborhood that seeks to cut down on retail theft by placing most merchandise behind counters, per the Chicago Sun-Times.

  • There are just two low-rise aisles featuring low-cost items such as over-the-counter medicine, soap, and snacks.
  • Shoppers can use a kiosk to order items that are not displayed in the aisles, then wait for staff members to fulfill the request.

Why it matters: The store redesign represents one of the highest-profile attempts by a large retail chain to address organized retail theft.

  • Retailers ranging from Target to TJX to Foot Locker all recently noted that theft has hurt their bottom lines.
  • More than half (55%) of consumers believe retail crimes such as shoplifting and looting have increased in their community since the onset of the pandemic, per the National Retail Federation.
  • However, that may stem in part from measures retailers have taken to address theft. For example, 75% of consumers have shopped in stores where products were kept in locked cabinets to avoid theft.

The big takeaway: Fewer items will likely be stolen from Walgreens’ new store format than one of its typical stores. But its sales will also suffer as many consumers may be unwilling to put up with the added friction from the purchase process, especially with ecommerce alternatives like Amazon at their disposal.

First Published on Jun 6, 2023