Insider Intelligence delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About Insider Intelligence

Our goal at Insider Intelligence is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how Insider Intelligence came to be.
Learn More
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about Insider Intelligence.
Contact Us
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Tune in to eMarketer's daily, weekly, and monthly podcasts.
Learn More

Walmart leans into convenience in the lead up to the holidays

The news: Walmart is rolling out three new returns options, and pledging to make “significant price investments in key categories” in the lead up to the holidays.

  • The moves echo similar offerings from retailers like Amazon and Target.

The convenience play: The three new returns options are:

  • An extension of its returns policy so that eligible purchases made on or after October 1 can be returned through January 31, 2023
  • Curbside returns that enable shoppers to return items from their vehicles
  • Returns pickup from home for Walmart+ members in select locations without the need to provide a box or a label

The curbside returns option is similar to the curbside offering that Target announced in February (which also allows shoppers to have a latte delivered at the same time they make the return). Amazon has also sought to make returns convenient by allowing customers to return unboxed items at both Kohl’s stores and Whole Foods Market locations.

A competitive space: Walmart also said it has expanded its assortment of holiday gifts this season with more items, new brands, and more exclusives. It plans to offer “thousands more rollbacks this holiday” on top gifts in categories such as beauty, consumer electronics, and toys.

  • Toys promises to be a competitive category this year with Macy’s adding a Toys R Us store-within-a-store to all its US locations and Target partnering with marquee toy retailer FAO Schwarz to offer certain exclusive products.

The big takeaway: Walmart is wise to look for ways to emphasize convenience as the holidays approach. Offering an extended returns window can encourage consumers to shop earlier, and rolling out curbside returns blunts one of Target’s value propositions.

  • Similarly, highlighting its assortment should help reassure shoppers that the inventory issues that have plagued retailers throughout this year won’t impact Walmart this holiday season.

This article originally appeared in Insider Intelligence's Retail & Ecommerce Briefing—a daily recap of top stories reshaping the retail industry. Subscribe to have more hard-hitting takeaways delivered to your inbox daily.