Last week, Walmart’s head of sales, Ryan Mayward, shared his plan to convince advertisers to divert their social and TV budgets to retail media using the retailer’s extensive ad capabilities.
To give marketers a scope of Walmart’s capabilities, these five charts show the retail giant’s positioning in ecommerce sales, retail media, search, subscriptions, and AI.
This year, Walmart ranks second on our list of top 15 US retail ecommerce companies by retail ecommerce sales share, making up 6.4% of total retail ecommerce sales, way behind Amazon’s 37.6%.
In terms of sales growth, Walmart sits third (behind Carvana and Chewy), with sales growing 10.9% this year and 11.3% next year to reach $81.75 billion, according to our forecast.
Walmart will grow its ad revenues by 39.1% this year in the US, faster than Amazon, Etsy, and eBay, according to our forecast. However, its $3.16 billion in ad revenues are only a fraction of Amazon’s $33.96 billion.
The next phase of retail media will be marked by a move to in-store media formats, according to our analyst Andrew Lipsman. To capitalize on its massive physical footprint, Walmart is building new in-store retail media experiences like demos, events, and in-store screens, Rich Lehrfeld, senior vice president and general manager at Walmart Connect, said during our virtual summit in March.
“The majority of our sales are happening in-store,” said Lehrfeld. “And we want to make sure we have value propositions that can reach customers in that mode.”
Three years after its launch, we forecast that Walmart+ will reach 29.2 million users in 2023. To encourage adoption, Walmart has added a range of discounts and perks to the service, including a cash-back rewards program, a free subscription to Paramount+, and even its own answer to Amazon Prime Day.
Despite its efforts to compete with Amazon, it still makes up only 1.5% of total US paid retail membership fee revenues, trailing behind Sam’s Club and Costco.
US consumers are increasingly turning to Walmart.com to start their online shopping searches, while Amazon, search engines, and Facebook are losing share, according to Jungle Scout.
To make it easier for consumers to discover products via online search, Walmart recently revamped its website and app, implementing a homepage that encourages shoppers to scroll through products as they would on social media platforms. The redesign also provides a more curated experience to better showcase its product offerings.
Walmart is using OpenAI’s GPT-4 and other language models to help it advance its conversational AI capabilities, which include its Text to Shop feature (allowing customers to add items to their cart by texting or speaking) and an internal chatbot employees use for customer care purposes.
Generative AI will become table stakes for retailers in the years ahead, Desirée Gosby, vice president of emerging technology at Walmart Global Tech, told VentureBeat. AI will “be as big a shift as mobile, in terms of how our customers are going to expect to interact with us,” she said.
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