The news: In 2021, EHR giant Cerner won more small customers (hospitals with less than 200 beds) than competitors, but it lost a substantial number of large hospital clients, per a new KLAS report.
What this means: Although Cerner gained traction among small hospitals, the large health system losses decreased its market share in 2021 compared with previous years.
Last year, Cerner added 71 new clients, including smaller hospitals like California-based Regional Medical Center and Ontario-based Brockville General Hospital. Most of its large health system customers were not new clients, but rather expansions of previous partnerships.
Cerner’s new small hospital clients weren’t enough to aid its market share in 2021, and it still trails behind market leader Epic.
What’s next? Oracle’s acquisition of Cerner could help the EHR company broaden its AI voice tech to attract new health system clients over the next few years.
When Oracle scooped up Cerner in a $30 billion deal last December, their press release noted that AI voice tech is a key component of their expansion strategy. Oracle plans to extend its hands-free voice interface to Cerner’s clients to lower physicians’ administrative burden, per Cerner.
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