Source Profile: Dynamic Yield.

Dynamic Yield, now owned by Mastercard, is a customer experience vendor with a focus on personalization, driven by machine learning and artificial intelligence. Its client base is principally composed of mid-sized to large retailers, as well as travel companies, financial services, quick service restaurants (QSRs), and other industries.

Insider Intelligence Metric

We value this data because of the sample size, client composition, monthly granularity, and consistent updates. Dynamic Yield’s customer base is a particularly strong barometer of larger retailers’ performance.

Methodology Behind the KPIs

Dynamic Yield continuously collects and updates a set of monthly metrics based upon an aggregate of its clients’ data. Each update is the result of more than 200 million unique users from more than 400 brands, based upon more than 300 million sessions.

KPIs in the Portal

CategoryKPIKPI Definition
Ecommerce KPIsAdd-to-cart ratePercent of items added to cart after product page view(s) by visitors
Ecommerce KPIsAverage order valueSales divided by orders
Ecommerce KPIsAverage transactions per userThe average number of monthly transactions per user
Ecommerce KPIsCart abandonment ratePercent of items left in carts and not purchased
Ecommerce KPIsConversion ratePercent of completed purchases by visitors
Ecommerce KPIsUnits per transactionTotal units divided by total transactions

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