Retail Ecommerce Performance Metrics, Netherlands

TimeframeQ2 2019Q3 2019Q4 2019Q1 2020Q2 2020
Sales growth
17.0%
10.0%
11.0%
14.0%
40.0%
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Order growth
19.0%
13.0%
15.0%
18.0%
47.0%
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Traffic growth
24.0%
19.0%
15.0%
7.0%
16.0%
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Average order value
$95.25
$93.81
$101.37
$92.65
$90.03
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Average spend per visit
$2.67
$2.65
$2.68
$2.68
$3.24
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Average discount rate
13.0%
16.0%
11.0%
13.0%
11.0%
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Social traffic share
6.0%
5.0%
6.0%
7.0%
7.0%
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Source: Salesforce Commerce Cloud (formerly Demandware)

Note: represents activity on the Salesforce Commerce Cloud network, broader industry metrics may vary

Additional Note: free shipping order share = the share of total orders that shipped at no cost to the shopper; average discount rate = the share of an order amount that was reduced due to merchandise or other discounts (doesnt include product markdowns or reductions in shipping costs); social traffic share = the share of visits where the referring source is a social media platform

Methodology: Data is from the July 2020 Salesforce Commerce Cloud report titled "Q2 2020 Shopping Index." Behavioral data from more than 1 billion shoppers (2.2 billion visits) worldwide interacting with 1,388 sites across 41 countries were analyzed during Q2 2018-Q2 2020. Salesforce Commerce Cloud (formerly Demandware) is cloud-based ecommerce software technology company that focuses on retailers and brand manufacturers.

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