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Telemental Health Users
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US Telemental Health Users and Penetration

Timeframe20222023202420252026
Telemental health users (millions)Maximum of two rows can be charted.
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– % changeMaximum of two rows can be charted.
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– % of telemedicine usersMaximum of two rows can be charted.
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– % of telehealth usersMaximum of two rows can be charted.
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– % of internet usersMaximum of two rows can be charted.
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– % of populationMaximum of two rows can be charted.
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Source: eMarketer

Note: age 18+; patients who use real-time audio/video, text, or chat to connect with a psychiatrist, psychologist, or other mental health professional from a different location to get a diagnosis, treatment, or care at least once per year; includes billable phone calls; includes two-way real-time interacting communication for psychological counseling with a professional healthcare provider, mental health services; includes messaging services and store-and-forward technologies that collect images and data to be transmitted and interpreted over real-time communication later; excludes emails.

Additional Note: Tools include interactive videoconferencing or videoconferencing using apps on a computer, tablet, smartphone, or mobile device. Includes teletherapy and telepsychiatry. Excludes suicide hotlines. 

Methodology: Estimates are based on the analysis of survey and traffic data from research firms and regulatory agencies, sales projections, historical trends, company-specific data, and demographic and socioeconomic factors.

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