Industries Overview
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Learn More →Retail & Ecommerce Return Volume
Retail
Retail Ecommerce
Non-Ecommerce
by Product Category
Returners
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US Retail & Ecommerce Return Volume
| Timeframe | 2022 | 2023 | 2024 | 2025 | 2026 | |||
|---|---|---|---|---|---|---|---|---|
| Retail Ecommerce Return Volume* | ||||||||
| – billions | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % change | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % of total ecommerce sales | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % of total retail returns | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| Non-Ecommerce Retail Return Volume | ||||||||
| – billions | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % change | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % of total brick-and-mortar sales | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % of total retail returns | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| Total Retail Return Value | ||||||||
| – billions | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % change | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
| – % of total retail sales | Maximum of two rows can be charted. Deselect another chart icon to add this one. | |||||||
Source: eMarketer, November 2022
Note: represents the total dollar value of retail goods and merchandise purchased in-store or online, then returned to the retailer according to its return policy; excludes programs or subscriptions such as Amazon’s Prime Try Before You Buy or Stitch-Fix, where items are returned before the customer is charged; includes items retailer does not want shipped back; *via any return location or method according to its return policy
Methodology: Estimates are based on the analysis of survey and traffic data from other research firms, historical consumer adoption trends, and demographic adoption trends.
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