US online grocery services will steadily increase in popularity over the next five years. - Insider Intelligence
US online grocery services will steadily increase in popularity over the next five years. Insider Intelligence

Online grocery shopping has drastically changed over the years and became a necessity after COVID-19 struck. Amid mandatory quarantines and social distancing guidelines, many US consumers turned to online grocery for the first time to minimize their contact with others. 

As a result, US digital grocery buyers have now reached critical mass. In 2020, 131.6 million consumers made at least one digital grocery purchase, up 42.6% from 2019. This year, nearly half of the US population will make at least one digital grocery purchase.

Learn how the leading online grocery stores are differentiating their services to capture a piece of this growing consumer base.

Best online grocery store for shopping local: Instacart

Instacart online grocery - Instacart
Instacart online grocery Instacart

Delivery fees: $3.99 for same-day delivery on orders over $35; can be $5.99-$9.99 for popular delivery time slots 

Other possible fees: Heavy item, alcohol, service, pickup 

Premium membership option: Instacart Express ($99/yr) gets unlimited free delivery for all orders over $35 and lower service fees 

Contactless delivery available: Yes, leave at door 

Accepts EBT: EBT cards are accepted at participating Aldi and Food Lion stores; EBT cash is not accepted

Instacart brings together local supermarkets on one platform. Customers have a dedicated shopper who communicates via text to let them know when items aren’t available or if they’ve been swapped. The service doesn’t require a membership to shop, and is available in most zip codes throughout the country.

Pros: Shop via local grocery stores, no membership required, most widely available grocery delivery service

Cons: 5% service fee, delivery fees go up at more popular times

Best online grocery store for budget shoppers: Walmart

walmart online grocery delivery - Walmart
walmart online grocery delivery Walmart

Delivery fees: $9.95 on all orders

Other possible fees: None 

Premium membership option: Walmart Plus ($98/yr) gets free delivery on orders over $35 

Contactless delivery available: Yes, leave at door 

Accepts EBT: Yes on pickup orders

Shopping online at Walmart Groceries means customers can get the same low prices they’ve come to expect from Walmart’s big-box items for all their fresh goods. 

Pros: Prices are the same as in-store, no service fees beyond the $9.95 delivery, free pick-up option, free delivery for Walmart+ members

Cons: Can only schedule for same-day or next-day delivery, can’t see delivery availability until after customers fill their carts

Best online grocery store for Amazon Prime members: Amazon Fresh

Amazon Fresh online grocery delivery - Monika Skolimowska/picture alliance via Getty Images
Amazon Fresh online grocery delivery Monika Skolimowska/picture alliance via Getty Images

Delivery fees: Free on orders over $50 

Other possible fees: None 

Premium membership option: None

Contactless delivery available: Yes, leave at door 

Accepts EBT: Yes, and a Prime membership isn’t required

The biggest advantage of using AmazonFresh is the ability to shop Whole Foods Market produce and prepared foods. It’s free to use for Prime members, and customers get free delivery on orders of $50 or more. 

Pros: Free access with Amazon Prime membership, free delivery over $50, Whole Foods 365 products available, can order through Alexa 

Cons: Must be a Prime member to order

Best online grocery store for bulk items: Boxed

Boxed online grocery - Boxed
Boxed online grocery Boxed

Delivery fees: $6.99 on orders under $49, free on orders over $49

Other possible fees: None 

Premium membership option: Boxed Up ($39/yr) gets free shipping on orders over $20, cashback rewards, and exclusive discounts 

Contactless delivery available: Yes, leave at door 

Accepts EBT: No 

Boxed delivers bulk items at discount prices without a membership fee and the delivery fee is waived for all orders over $49.

Pros: No membership required, prices match or beat big-box bulk stores like Costco
Cons: Doesn’t sell perishable items like produce

Best online grocery store for organic groceries: Thrive Market

Thrive Market online grocery - Thrive Market
Thrive Market online grocery Thrive Market

Delivery fees: Free on orders over $49

Other possible fees: None 

Premium membership option: The service itself is a membership

Contactless delivery available: Yes, leave at door 

Accepts EBT: Not currently, but customers can apply for a free membership

Shop for natural and organic products at wholesale prices from Thrive Market. If customers prefer shopping organic, Thrive Market has a huge selection of fresh produce, dry goods, and more.

Pros: Makes it easy to shop according to diet, makes natural and organic foods more accessible

Cons: Membership required, no perishable foods available