- Businesses are racing to develop new technologies and experimental supply chain models to increase parcel volume, expedite deliveries, and delight customers.
- But the challenge of final mile delivery continues to be a massive pain point for companies.
- Do you work in the transportation and logistics industry? Get business insights on the latest tech innovations, market trends, and your competitors with data-driven research.
As consumers increasingly turn to ecommerce for all their shopping needs, speedy fulfillment and distribution are no longer just “nice to have” offerings, but are now expected in every online shopping experience. And if logistics companies and their retail partners want a shot at thwarting the ever-looming threat of Amazon Prime, it needs to be a priority.
As a result, businesses have begun racing to develop new technologies and experimental supply chain models to increase parcel volume, expedite deliveries, and delight customers—all while trying to cut costs. Unfortunately, one of their biggest expenses and challenges is same-day, final mile delivery.
What is last mile delivery?
In a product’s journey, it is moved from the warehouse shelf, to the back of a truck, to the customer’s doorstep—the final step of this process, known as the “last mile of delivery.”
While last mile delivery is the most expensive and time-consuming part of the shipping process, it is instrumental as it is the key to customer’s overall satisfaction.
What is the last mile problem?
If you’ve ever tracked a package in real-time online and saw that it was “out for delivery” for what felt like forever, you already understand that the last mile problem is inefficiency. That’s because the final leg of shipment typically involves multiple stops with low drop sizes.
In rural areas, delivery points along a particular route could be several miles apart, with only one or two packages getting dropped off at each one. In cities, the outlook isn’t much better; what urban areas make up for in stop proximity is quickly negated by the near constant delays of traffic congestion.
The costs and inefficiencies of the last mile problem have only been further compounded by the continuous rise of ecommerce in US retail sales, which has dramatically increased the number of parcels delivered each day, as well as raised customer expectations to include not just fast, but also free, delivery.
What are the costs of last mile delivery?
As a share of the total cost of shipping, last mile delivery costs are substantial—comprising 53% overall. And with the growing ubiquitousness of “free shipping,” customers are less willing to foot a delivery fee, forcing retailers and logistics partners to shoulder the cost. As such, it’s become the first place they’re looking to implement new technologies and drive process improvements.
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Technology solutions to improve last mile logistics
With the rise of the gig economy, many consumers are already familiar with the concept of crowdsourcing local services through digital platforms like Uber, Airbnb, and Postmates. Location-based crowdsourcing allows consumers to open a mobile app to hail a ride, book a place to stay, order coffee to the office, hire a handyman to mount a TV, send flowers to that special someone, or even schedule takeout to arrive just as they’re walking through their apartment door.
The crowdsourcing model has been prevalent in transportation, hospitality, and food delivery for some time now, and retailers are eyeing its low startup costs, asset-light operations, and improved customer experience to ease their last mile delivery woes.
With crowdsource technology, retailers, logistics partners, and consumers can connect directly with local, non-professional couriers who use their own transportation to make deliveries. Companies can get their online orders to customers faster, and customers can get their items when and where they want them. The freedom to make on-demand and scheduled deliveries also ensures that customers are home at the time of delivery—eliminating the need for a second (or third) attempt.
And with the ongoing integration and enhancement of automation across industries, it’s likely we’ll start seeing delivery robots, drones, and self-driving vehicles making many of these drop-offs in the not-so-far future.
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